Running a business is one thing. Keeping a group of people happy and productive is an entirely different ballgame. Human beings are complex, and, in an office setting, they thrive on structure and leadership. If that isn’t in place, the atmosphere may feel chaotic and smothering. If you’re looking to establish calm and improve work, try implementing the following tactics.
1. Add Organizational Structures
Familiar systems and practices are essential in creating consistency. When people know what to do and when to do it, they are less likely to argue over or question directions. Sit down and right out protocols. Provide each employee with a copy of the expectations.
Also, gain feedback on how the office is put together. The physical environment should be easy to maneuver through. Consider the following factors:
- Where do forms go?
- How are things filed?
- Where are supplies located?
- Are everyday items easy to reach?
Make adjustments, placing frequently used materials in areas that are close and simple.
2. Create an Equipment Stock Hold
Frenzy can take place when crucial supplies break or run low. Identify which objects are necessary for operations to continue each day and have an extra on hand. In addition, have phone numbers for repairers listed.
For instance, a dentist’s office may have to cancel appointments if cleaning devices fail to operate. While the spare is nice, it’s essential to service the broken part then. Already having the contact information for a high speed handpiece repair would expedite this process.
3. Exercise an Upbeat Attitude
Negative statements and emotions carry over to others. Managers and owners should remain positive most of the time. If not, then the snarky remarks and overly critical comments may weigh down on the staff, making them unhappy and disinterested. This attitude could lead to mistakes and carelessness.
Be open and honest about improvements, but also look for the bright side. Point out what the crew does well. Let others know you want to be there and work with them.
4. Design a Communication Protocol
Not understanding what to do is frustrating, and that confusion often results from poor communication between management and staff. Make sure you stick to routines as much as possible, as this assists in minimizing uncertainty. At the same time, be clear about how you plan to give directions. Pick one or two forms, such as text messaging or email. This way, your employees know where to go for information or changes and how to ask questions or express concerns.
Productivity is likely to increase with the right atmosphere. Get to work restructuring the office and reevaluate how you speak and work with others. Stay positive, and communicate clearly.
